Posts Tagged ‘process’

What is inbound marketing? Get found, engage, convert, analyse.

Tuesday, May 14th, 2013

“The process of helping potential customers find your company – often before they are even looking to make a purchase – and then turning that early awareness into brand preference and, ultimately, into leads and revenue.” – Jon Miller, VP Marketing at Marketo

Inbound marketing is a marketing methodology that uses content to position your company as an authority on a topic as early as possible during the buyer decision-making process. By providing invaluable content that answers your ideal clients most pertinent questions you can increase your visibility in search, build trust in your brand and, most importantly, start generating online leads.

Understand your buyers

In order to be able to create content that speaks to your desired audience you must first understand what your customers’ pain points are. What problems can your company solve for them? The best way of answering this question is to create a buyer persona. Buyer personas are fictional representations of your ideal customers and by going through the process of creating a buyer persona you will be better positioned to answer their most pressing problems by through informative and engaging content. (more…)

Off the shelf: When is a brand not a brand?

Monday, March 4th, 2013

Brand for sale: previously unused, new owners must accept ‘Hessian’ as the name for their new or existing venture, yours for a cool $18,000, website domain included.
Hessian Brand For Sale
Designer Ben Pieratt has created a new brand, now he just needs to find a buyer. In an increasingly commoditised world, Ben is selling a brand as a product rather than brand development as a service… no development process to go through, just stick it on and away you go. What’s not to like? Well, the ‘Elephant in the room’ is that this bypasses the process from which clients derive much of the value of brand development i.e. involvement in developing a brand framework and brief that ensures a perfect fit between strategy and creative. With this process there’s no Eureka Moment at the arrival of a succinct & differentiated proposition and no debate as to the merits of the brand concepts that follow. It’s just there for you… on a plate… take it or leave it.

Of course, you could run your brand strategy development in isolation and just add a ready-made brand at the end. The words ‘Square peg’ and ‘Round hole’ come to mind though I’d prefer to ask the question ‘Do Fries Go With That Shake? (as I’ve wanted to use that song title in a post for a long time). I’m not so sure… if they do work together then it’s not by design, it’s down to luck and that’s not something I want to rely on when building an asset as valuable as a brand. The more likely scenario is that you’re left with a misfit, a brand that you begrudgingly like for all the wrong reasons…instead of one that you are proud of, have high ambitions for as well as plans for its nurture and growth.

The other slightly sad thing about ‘brand as product’ this is that it by passes the human interaction that makes great brands. The creative process is a fascinating mix of the rational and emotional; it feeds off people, the value of their passion, priorities and preferences cannot be underestimated. So, if you want to create a winning brand my advice would be to get involved from the bottom up, it’s enjoyable and valuable. As for Hessian, there might be a smidgen of PR value in taking it on and it’s started an interesting debate, but it’s not for me.

By Neil Perrott